Question:I know the manufacturer item number for what I want to buy. How do I find the same product on the Directly Yours site?

Answer: The Directly Yours site uses the manufacturer's product number for identification. You can enter the manufacturer's product numbers to search for any product, they are one and the same.

Question: Do you accept purchase orders?

Answer:At this time we do not accept purchase orders. You may phone in your order to 1-888-666-5773. Customer Service will provide a dollar amount and order number and will hold your order until we receive a check.

Question: How can I view and track past orders that I have placed?

Answer:First click on Login, in the upper left-hand corner of the home page. Once you are "logged in" click on My Account in the upper left-hand corner. You will see an option called Order Information that will list all of the orders you have placed. Click on a specific order to highlight and then click View and Track. You can view the order information here.

Question: How can I change my order after it has been submitted?

Answer:If you need to make a change after placing an order, please phone a customer service representative at 1-888-666-5773. They can make changes to the order provided that it has not yet been shipped.

Question: I forgot my login name and/or password. How can I find it?

Answer:We can help you with your username or username and password. On the Login page, click on the lost username/password link. We will send an e-mail with your user name to the e-mail address you provided when you registered with us. We cannot look up passwords, but can assign a new password, which you should then change as explained on the "change password" question.

Question: How do I change my password or update my billing information for my account?

Answer:First click on Login, in the upper left-hand corner of the home page. Once you are "logged in" click on My Account in the upper left-hand corner. You will see an option called Account Information. Click on it. You can change your password and billing address information here.

Question: How do I change the shipping address information on my account?

Answer:First click on Login, in the upper left-hand corner of the home page. Once you are "logged in" click on My Account in the upper left-hand corner. You will see an option called Shipping Information. Click on it. You can add and maintain your shipping address information here.

Question: Do you ship to military addresses like APO/FPO/AE addresses?

Answer:Yes. See our shipping policy for full details.