FAQ

We know you’ve got questions—and we’ve got answers. Whether you’re curious about shipping, returns, or how to get the most out of your Directly Yours experience, you’ve come to the right place.

Ordering Account Shipping

Ordering

Question: I know the manufacturer item number for what I want to buy. How do I find the same product on the Directly Yours site?
Answer: The Directly Yours site uses the manufacturer's product number for identification. You can enter the manufacturer's product numbers to search for any product, they are one and the same.

Question: Do you accept purchase orders?
Answer: At this time we do not accept purchase orders. You may phone in your order to 1-888-666-5773. Customer Service will provide a dollar amount and order number and will hold your order until we receive a check.

Question: How can I view and track past orders that I have placed?
Answer: First click on Login, in the upper left-hand corner of the home page. Once you are "logged in" click on My Account in the upper left-hand corner. You will see an option called Order Information that will list all of the orders you have placed. Click on a specific order to highlight and then click View and Track. You can view the order information here.

Question: How can I change my order after it has been submitted?
Answer: If you need to make a change after placing an order, please phone a customer service representative at 1-888-666-5773. They can make changes to the order provided that it has not yet been shipped.

Account

Question: I forgot my login name and/or password. How can I find it?
Answer: We can help you with your username or username and password. On the Login page, click on the lost username/password link. We will send an e-mail with your user name to the e-mail address you provided when you registered with us. We cannot look up passwords, but can assign a new password, which you should then change as explained on the "change password" question.

Question: How do I change my password or update my billing information for my account?
Answer: First click on Login, in the upper left-hand corner of the home page. Once you are "logged in" click on My Account in the upper left-hand corner. You will see an option called Account Information. Click on it. You can change your password and billing address information here.

Shipping

Question: How do I change the shipping address information on my account?
Answer: First click on Login, in the upper left-hand corner of the home page. Once you are "logged in" click on My Account in the upper left-hand corner. You will see an option called Shipping Information. Click on it. You can add and maintain your shipping address information here.

Question: Do you ship to military addresses like APO/FPO/AE addresses?
Answer: Yes. See our shipping policy for full details.

Question: Can I ship to a P.O. Box?
Answer: At this time all shipments go FedEx (except those to military addresses). FedEx does not deliver to P.O. Boxes.

Contact us for more information or questions!